About our support
We care about support. If you need support on one of our products please use the form on the contact page or by sending an email directly to our info account. We will reply to your email as soon as possible, normally within two working days.
We appreciate it very much if you report any bugs in our software. We will solve these - depending on severity - either immediately or in the next product release. Suggested improvements for additional functionality are of course also very welcome. Whether we will fulfill these depend on market demand and our own judgment.
We are also prepared to make you an offer for special software projects or customization, either for a fixed price or against an hourly rate, and on a no cure no pay basis.
Frequently Asked Questions
Q: I've downloaded NemaStudio but when I try to run an object I cannot allocate any serial port
A: Open the Communications Settings tab and click the "Reset all ports" button. NemaStudio will try to locate all the serial ports in your system and show them in the grid. Double click on a cell to change a setting. If you do not see any serial ports you probably need to install either physical or virtual ports. Check also the Windows Device Manager for serial ports.
Q: I've been playing around with the panels in NemaStudio and now I can't find the object explorer panel anymore. How can I get it back?
A: Open the view menu and select the appropriate panel from the menu. It will come back into view immediately.
Q: I want to use the GPS Auto navigate function in NemaStudio. How can I create a $GPWPL file to use for this?
A: The Waypoint Location $GPWPL sentence format is as follows: $GPWPL,L.L,A,Y.Y,B,C---C*HH where L.L=latitude, A=N/S, Y.Y=longitude, B=E/W, C=waypoint id, e.g. $GPWPL,5121.742,N,00311.544,E,6-121104*57. You can create and edit a waypoint file with Windows NotePad or with the text editor in NemaStudio. A lot easier however is to download the WaypointCreator utility program to create a waypoint file in a few seconds by point-and-click.
Q: How can I run your simulation software to communicate with my navigation programs on one and the same PC?
A: Check out the following blog article: Virtual Serial Port drivers and NMEA0183
Q: The name of your software looks wrong, should it not be NMEAStudio instead of NemaStudio?
A: Find the answer in the blog article: What’s in a name…
Q: I have been using your software without problems for some time now. Now I get an Unhandled Exception Error Message each time I start the program. Please help!
A: Sometimes a settings file gets corrupted when the
program is ended in a non-expected way, e.g. when your PC
breaks down, or you end the program with the windows task
manager. In such a case you can simply delete the following xml files:
Settings.xml and Instruments.xml. The program will create them again
automatically at next start.
Of course you have to make all your preferences again in this case. You will find the location of the xml settings files by opening the Help/About menu. You find the location of the files there. By default they are placed here: C:\Users\User\AppData\Local\NemaStudio